We posted about it late last night, and it just went live - you can now create tickets by email! All you have to do to make this work is go to the ticket creation page and on the sidebar you’ll have an email address you can use to email tickets into that particular project. The ticket title will be the email subject, and the email body will be the ticket description. But this feature has a few tricks up its sleeve. Here’s an example:
Example 1: Creating a ticket by email:
Subject: Top menu links need different colors
Body: People have been complaining that the colors on the top bar aren’t clear enough. Maybe a change will do?
This creates a ticket with the title given by the subject, and body given by the email body. Now while this is useful, it would be great to be able to assign the ticket to a person and set a priority from email two. Which is what we’ll do with example 2.
Example 2: Creating, prioritizing and assigning:
Subject: [low] Top menu links need different colors @fred
Body: People have been complaining that the colors on the top bar aren’t clear enough. Maybe a change will do?
Notice the difference? Between square brackets on the email subject, we can include a priority (accepted priorities are: lowest, low, normal, high, highest) and by using the “@fred” (fred being my user alias on Goplan) the ticket is assigned automatically.
One more thing
One final trick: Anyone who knows your private “Create ticket by email” address will be able to create tickets on your project - don’t worry, these email addresses are really hard to guess. This means you can give this email address to your clients so they can create tickets without being logged in to Goplan (or even without an account). You may also use this email address to integrate ticket creation functionality with other systems in your company. If you have any creative uses we haven’t thought of, do let us know!
Finally, we know many of you were waiting for this feature, so we’re especially glad about finally getting it out there - we hope you like it too. As always, do let us know if you have any feedback or thoughts - we’re here to help.
We’ve been hard at work on some features we can’t wait to show you, and while we’re not ready to spill the beans on everything just yet, here’s a hint of part of what we’re about to launch. Many of you have asked for the ability to create tickets by email so that you can integrate Goplan with your other workflows without having to use the API* (even though you could!) - or just to have a way to create tickets on the go.
We’ve heard that request and we’re aiming to launch ticket creation by email within the next few days. Also coming are a huge number of UI tweaks and improvements, many based on the amazing feedback we’ve been getting through email, the feedback form, Twitter and Get Satisfaction (click here to see Goplan on GS).
More updates and blog posts are coming very soon - keep an eye out for them!
We get many emails from users who ask us “What happens to my data if your servers blow you, you go out of business, or you take a life-long trip to hawaii?”. This question is not only sensible but one that is logical to pose in times like these, not only to us who run Goplan, but to anyone who runs a web-based application that stores data that belongs to you. People often also ask “What happens if you’re hacked? Is my data safe?”. We’ll do our best to clear up all these concerns with this post.
Security and scalability
Goplan’s infrastructure run on top of Amazon’s web services (AWS for short). This is one of the main reasons why Goplan runs so smoothly with little to no downtime - even when we update features and functionality. Running on top of AWS also means that we have created a flexible architecture that scales as demand rises. If a lot of people are using Goplan at any given time, additional servers are instantly and automatically added to our cluster (nerdy-talk for group of servers) so that your access speed is always great.
With AWS comes the security and reliability of a company you probably already know quite well (Amazon.com), which we hope lets you sleep at ease knowing that your data is safe. As if that weren’t enough, we backup data every hour and keep these backups, so even if something went very wrong with Amazon, you’d still be safe.
Getting out as easy as getting in
We make it really easy to get started with Goplan (we even let you import data from other services), so it makes sense if we make it just as easy to leave if you are unhappy. If you ever want to pack up your data and leave, you can use our API to export all your project data and files. And for those of you who do not have developer-chops, we’re working on an export/backup solution which should be released soon.
So to cut a long story short,
You are safe with us. We want you to be confident that our team is constantly doing everything in its power to not only keep your service going but improve it at all times. If you have any questions, we’ll be glad to answer them in the comments. And as always, the community spirit is going strong over at Get Satisfaction so do check it out too if you have any requests, ideas or problems with Goplan.