Tips about emailing tickets and comments to Goplan
As you may know, Goplan allows you to send emails that create new tickets automatically, and also lets you comment on items by email directly by simply replying to the notification emails you get. Some people have a bit of trouble using this functionality, so we thought we’d help out with a post.
Making sure your email gets to us
Always email from the email you login with: For security reasons, we only allow tickets and comments to be created by people who’s email addresses are on Goplan, so make sure that when you’re emailing, that you’re emailing from the email address you login with into your company space.
When emailing tickets, make sure you’re emailing the right address: The address that you email tickets to is special and private. You should never share this email address (unless you want to explicitly give other people the ability to create tickets in your projects - which is certainly okay for some projects). You can find the right address to email new tickets to by going to your project’s ticket creation screen and looking in the sidebar. A screenshot is above.
We hope these two tips help you make better use of the emailing functionality! We’ll be posting more tips soon - there are quite a few lined up.
Unfortunately I still have questions…
“we only allow tickets and comments to be created by people who’s email addresses are on Goplan”.
Does that mean anyone with a Goplan account or only those people associated with MY Goplan account (ie. users and/or collaborators)? If collaborators then ticket creation restricted by project?
Secondly you go on to say “The address that you email tickets to is special and private”
Ok, I know this address and it has a hash of some sort in it and looks like this:
tickets+[accountname]+[projectname]+[uniquehash]@goplanapp.com
You state in this second part that “You should never share this email address (unless you want to explicitly give other people the ability to create tickets in your projects – which is certainly okay for some projects).”
…but then from part one I infer they also have to have a Goplann account/be a user/be a collaborator? (Again wondering if they just need a Goplan account vs being a user on a particular account vs being a collaborator on a particular project.
If the email address is special and private then I don’t see the need to restrict it to known email addresses. Perhaps offering a way to reset the hash in case of spam would be better?. Or the ability enable and option to “accept tickets from any email address” on a project by project basis.
I’m further confused by the statement “unless you want to explicitly five other people the ability…”. Those people who are collaborators on a project can already go find this email address for themselves on the new ticket entry page correct? It’s not secret from anyone that can actually use it based on the email restrictions above, is it?
Finally, will we be getting the ability to email other items:
tasks+[accountname]+[projectname]+[uniquehash]@goplanapp.com
discussions+[accountname]+[projectname]+[uniquehash]@goplanapp.com
documents+[accountname]+[projectname]+[uniquehash]@goplanapp.com
Discussions and documents would be particularly nice to if we could attach files and get version control going. Although what I really need from discussions is version controlled web based editing like BC’s writeboard.
Thanks for tasking the time to address this.
-Jon
Comment by Jon — August 7, 2010 @ 8:28 pm