Coming next week: Teams, Permissions, Plan updates. Also, iPhone app updates!

Fred Oliveira on September 13, 2010, Comments (20)

We’re really excited about the changes we’ll be rolling out next week. We’ve been hard at work on some of these things for quite a while now, and can’t wait to finally have you try them out. Without further ado, here’s what’s coming:

Teams and permissions

The big thing we’re rolling out is our “teams and permissions” functionality. You’ll soon be able to divide your users into teams, which can then be assigned to projects with specific permissions (like the ability to read only, or read and make changes). Any user can be in several teams, which means possibilities are endless. You’ll be able to organize your users any way you like.

Permissions solve the problem many of you had of needing a way for your users and collaborators to be limited in the things they could do. So now there’s two main access types to a project, which will be configurable by company administrators through the Projects screen: read only access or read-write access. You can set permissions at the user level, or at the team level (so in a given project members of a “Design team” might read and write, whereas someone else - or a different team - might have read-access only).

In designing the new teams and permissions functionality we’ve made a few changes to users. Most of them are trivial, but there’s one thing you need to keep in mind: the notion of collaborators is going away. Collaborators were users that had access to a given project only. Since our permissions let you do the same thing more easily, everyone’s a user from now on. During the migration to the new functionality, we will automatically create teams for your collaborators, so that they still have access to the projects they were previously on.

Plan updates

With the redesign of our teams and permissions and the removal of collaborators, we had to do a few updates to our plans. Professional and Unlimited accounts aren’t affected, but our Free and Startup plans will suffer minor adjustments. Here’s a breakdown of the new limits for Free and Startup plans, that will be going live next week:

  • Free plan: 2 users and 1 project, with 100mb of storage space.
  • Startup ($10/mn): 10 users and 10 projects, with 10gb of storage space.

There is a small number of companies who will be negatively affected by this change, and we’re here to help out those that are. Companies on the Startup subscription that go beyond the new limits for their plan will be given an extra 6 months of today’s limits in order to adjust (usually by archiving old projects or removing old users). If you have any questions as to how the plan updates may affect you, feel free to contact our support team. Again, only a small minority of Startup companies will be affected - Professional and Unlimited plans remain unchanged.

iPhone app updates

Finally, a short update on our iPhone application. Those of you who’ve been checking out Get Satisfaction have probably already seen an early screenshot (head there if you haven’t). We’re hard at work at it and don’t expect it to take much longer. There will be a post dedicated exclusively to the iPhone application soon, namely to answer some of your questions on pricing (hint: free for users of our paid plans) and schedule. Keep an eye out on our blog for more screenshots and app-related posts very soon!

Comments:

Less users and less projects ?? Too bad for FREELANCES.

Thibaut: are you talking about the Free plan? Startup actually had a bump in users to compensate for the removal of collaborators.

This change will bump me up from the Free plan to the Startup plan. Which is fine by me as I am seriously satisfied with GoPlan! :)

Looking forward to the update!

That’s great news, Erlingur! We’re happy you see this as an incentive to subscribe. We can only hope to keep surprising you positively. Thanks!

I’m glad to see GoPlan progressing. I gave the 30-day trial a spin and liked it. I’d like to go back in and consider it again, but needed to archive a few projects to get in to the Free Plan to look around. I tried to do that, but the link doesn’t actually archive the projects. As a result, I can’t get in to look around for free unless I spend $10 for a month. I’ve e-mailed customer support at least three or four times asking for help. No response (and allowing at least a week each time to give them a chance to get back to me).

My concern would be, if I pay for a larger plan is the customer support story the same? It’s annoying to have your request ignored. If I were paying, it’d be more than annoying.

Is this what is to be expected of customer support?

Cora: That’s odd, you should be able to archive projects. Let us look into the issue and get back to you. Paid plans do have priority support, but I don’t think that’s the reason for you not having an answer yet - after all, 3 or 4 weeks is too long to wait for any support request responses. Will look into it!

One question: in read-only mode, users can subscribe tickets? I want my clients to provide access in read-only mode and they could register on ticket questions, criticisms and suggestions.
Is it possible?

Thank you, Fred, I appreciate that. I wrote on August 9th, August 22nd, and again on September 6th. I also used the online Feedback form at one point but I’m not sure it went through. No responses on this end.

As for archiving, I can go through all the steps, ID the projects to archive, etc., but, in the end, nothing really gets archived and I cannot enter my account. Thanks for checking it out.

I second @Bruno’s question - can a user with read-only create a ticket via email? That’d be nice, but not necessarily a dealbreaker.

Erik, that would be very good. Already we could have an excellent feedback from customers. Thanks

Erik, Bruno: actually, yes! Anyone is able to create a ticket by email as long as they have the private email address they should send the ticket to. :-)

Are we looking at the end of this week for these new features to be implemented or are we looking at a bit sooner? I am very excited to see some of this in action and will be my deciding factor for sure.

Keep up the awesome work. I am one eager Mc. Beaver.

Jerett: we wanted to deploy this sooner than the end of the week (we’re ready now), but since this is such a big move, we need to be well prepared and to make sure we bring the site down (there’ll be about 2 hours of downtime) when not a lot of people are using it.

This means that we’re planning on doing the migration on Sunday night. It’s a few days away, but we think it’s for the best. It gives us enough time to get everything down and right.

Totally agree. Sad cause I want it now (as my 5 y/o would say). I will continue to keep my eyes open. I really think with these features and some minor touch ups on others (like printable time reports) .. you guys will rock the spot. I will def be signing up though here shortly in the next hour or two.

Kind regards,
J

@Fred and @Cora -

I’m confused… I noticed this and contacted support a couple weeks ago about being unable to archive projects within a free plan. I was told this feature was removed from free plans but they didn’t expect it to effect many users so no annoucement of any kind was made and nothing more to advise users of the change other than a little warning message popping up saying unable/failed to archive when one tried. Â Â

I’m confused because I have to assume Fred should know about this change in the plans?

It’s been a frustrating change to me since I’ve been trying hard to make do with a free GP plan account while waiting on the iPhone app before moving my old projects from BC, but now unable to archive and create new projects in GP I’ve had to start opening new projects in my old BC account which i was so close to ditching. Â

I get needing to make money and push people to paid plans, but the lack of announcements around this change really ticked me off…

Jon: you’re right in being confused - it’s my fault for not explaining properly and I apologize. Here’s a better attempt at clearing this up:

Right now, with the current limits, free users are unable to archive projects. Starting next week, people on the free plan will be able to have 1 active project, and the ability to archive old projects at will.

We’re trying to make it simpler, not complicate things ;-)

Does the iphone app support the iPad? Fingers crossed.

Hi!

It is very sad to hear about decreasing number of projects in Free plan, but I know I can’t yell as don’t pay anything…

Is there a way to automtically merge tickets, tasks, wikipages into one project?

Stas

[...] everyone! In order to do the big migration to the new teams and permissions functionality, Goplan will be down for a few hours tomorrow in order to make sure everything migrates safely. We [...]

[...] some of you know, with the recent update to our new Teams and Permissions functionality, we had to do a few updates to our Free plan (namely, reducing the number of users [...]

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