Doubling down, cutting our Free plan

Fred Oliveira on September 21, 2012, Comments (3)

It’s hard to believe Goplan has been around since 2006. During these last 6 years, we’ve focused on making a platform for collaboration that our team, and companies like us, would love to use. We’ve seen it be used by companies large and small, running all sorts of businesses, around the world. It’s been amazing, and we wouldn’t be here if it wasn’t for you and the rest of our users. We’re delighted to be able to work on this product.

Today we have rough news for users in our free plan - in short, we’re cutting it soon -, and we’d love to take the next couple of paragraphs to explain why we’re doing it, and what this means for you.

Why we’re removing our free plan

Ask anyone on our team, and we’d all say the same thing: it gave us an enormous pleasure to be able to help out companies by providing a free plan. It helped people bootstrap their projects, as we once did too. We also helped a number of non-profits and open-source projects throughout the years, when we believed the causes behind them.

Ultimately, however, providing a free plan takes a large toll on several things. Supporting such a huge (we do mean *huge*) number of free users in terms of computing power, storage, and more importantly, support is tough.

We want to focus our resources on providing an amazing service to people who are on our paid plans, and want to build the best collaboration platform out there.

What this means for you

To make this transition as smooth as possible for all of our users, we’ve given everyone who had a free plan with us 3 free months of our $10 Startup plan (with capacity for 10 unarchived projects and 10 users) - you can see this update in the “Edit Company > Your Subscription” page after logging in. We hope these 3 months surprise you positively enough that you decide to become a paid subscriber to our service.

We realize that this might mean we lose a few of you who for whom the startup plan is too much. If this is your case, we’d love to answer any questions you might have about successfully transitioning elsewhere - please get in touch with our team at [email protected].

We hope you decide to become a paid subscriber, and that we continue to serve you in the future. We’re focused on the task of making Goplan the best platform out there, and we think you’ll love it with us.

Here’s to the next 6 years.

Comments:

Ok, I agree.
But, the others plans, when we will have new features?

Yeah - the pace of development and improvements here seems glacially slow.

While I like GoPlan, there are a number of things that just drive me crazy. I know every system is different, and what one person considers an essential feature someone else may never touch. But… if I can’t get the ability to do things like change a ticket status or assign to a new person without having to edit the original ticket and have no history of the changes then I’m going to eventually move to another service where I can provide a history trail to my clients.

Hey Justin,

Thanks for voicing your concerns. We’re planning on sending out a survey to all our users soon, to gauge interest in a certain number of features. Managing a product such as ours is tough in the sense that we always have to balance the things some people might like, and those that others might consider bloat.

These last few months, we’ve been mostly focused on things like internationalization, performance updates, and bug fixes. It’s not about being glacially slow - it’s more about doing things right :-)

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