View source

= Emailing tickets to Goplan =
You can email tickets to Goplan. To find out which email address to send new tickets to, go to your "New ticket" page and the email address you have to use will be on the sidebar.
== Example 1: Creating a ticket by email: ==
 '''Subject:''' Top menu links need different colors
 '''Body:''' People have been complaining that the colors on the top bar aren’t clear enough. Maybe a change will do?
This creates a ticket with the title given by the subject, and body given by the email body. Now while this is useful, it would be great to be able to assign the ticket to a person and set a priority from email two. Which is what we’ll do with example 2.
== Example 2: Creating, prioritizing and assigning: ==
 '''Subject:''' [low] Top menu links need different colors @fred
 '''Body:''' People have been complaining that the colors on the top bar aren’t clear enough. Maybe a change will do?
Notice the difference? Between square brackets on the email subject, we can include a priority (accepted priorities are: lowest, low, normal, high, highest) and by using the “@fred” (fred being my user alias on Goplan) the ticket is assigned automatically.
== Other notes ==
Anyone who knows your private “Create ticket by email” address will be able to create tickets on your project - don’t worry, these email addresses are really hard to guess. This means you can give this email address to your clients so they can create tickets without being logged in to Goplan (or even without an account). You may also use this email address to integrate ticket creation functionality with other systems in your company. If you have any creative uses we haven’t thought of, do let us know!