As promised, we’re going to do a series of posts covering the functionality and experience of some of the features coming in Goplan 2. We start off this series (we intend to make it bi-weekly) by talking about our issue tracking system.

We rebuilt out ticketing system from the ground up to prepare it for our new tagging, attachment and filtering systems (which we will cover in one of the upcoming previews). Apart from filtering tickets with “open, closed, mine” (which gives you open tickets, closed tickets and tickets assigned to you respectively), you’ll be able to filter tickets by tag. This allows you to tag tickets using functionality “buckets” (like design, development, layout) and filter them to find things you can work on.

We also added a couple of features that some of our ticket-intensive users asked for, like closing reasons (now you can close a ticket and mark it as “won’t fix” or “duplicate”) and better priorities. We also simplified the priority/severity issue by removing severity entirely. This makes it much simpler to actually create and log issues without having to wonder what both severity and priority mean - they quite mean you’ll solve the tickets in the same order.

As you can probably guess by the screenshots above, there were quite a few cosmetic changes since the last time we gave you a glance of our UI. We’ll talk more about the interface in a future post and cover some of the reasons for these updates, but the first thing you’ll probably notice is that our contextual navigation (in this Ticket example, the ticket navigation) has been moved to the sidebar. This is the same for all screens, and makes it much easier to get to where you want to go.

The screenshots also hint at a couple of new things, so click each if you want to see them in full size. On the next update, coming on monday, we’ll talk about our revamped tasks and milestones! Have a great weekened!